Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use this website.

Information We Collect

When you submit a quote request, contact form, or otherwise communicate with us, we may collect:

• Your name
• Email address
• Phone number
• Service address, city, ZIP code, or general service location
• Information about your project, property, water source, or water treatment needs
• Technical information such as IP address, browser type, device information, and website usage data

How We Use Your Information

We may use the information you provide to:

• Respond to your quote request or inquiry
• Contact you about products, services, scheduling, or follow-up questions
• Prepare quotes, estimates, or service recommendations
• Provide customer support
• Improve our website, forms, and customer experience
• Maintain business records and comply with legal obligations

SMS Communications

If you select Text message for quote access, either by itself or together with Email, a separate SMS consent box is presented. If you check that box, USAQUAPRO may send text messages related to your quote request, quote access information, appointment scheduling, and service updates.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help.

SMS consent is optional. If you do not provide SMS consent, we will use email for quote access information.

Mobile phone numbers and SMS opt-in consent are not sold or shared with third parties for their marketing or promotional purposes.

Sharing of Information

We do not sell your personal information.

We may share information only when reasonably necessary, including with:

• Service providers who help operate our website, communication tools, scheduling, or business systems
• Shipping, installation, or service-related providers when needed to fulfill a request
• Legal authorities if required by law, subpoena, court order, or other lawful request
• A successor business in the event of a merger, sale, transfer, or reorganization

Cookies and Analytics

This website may use cookies, server logs, analytics tools, or similar technologies to understand website usage, improve performance, and maintain security.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect submitted information. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

Completed quote files made available through the secure quote-access page are configured for access for no more than 30 days. Quote requests and related business records may be retained longer when reasonably necessary for customer service, legal, accounting, tax, or recordkeeping purposes.

Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of third-party websites.

Your Rights

Depending on your location, you may have rights to request access, correction, deletion, or limitation of certain personal information. Requests may be submitted through the website contact form.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

Questions about this Privacy Policy may be submitted through the website contact form.